Effective Date: December 18, 2025
Last Updated: December 18, 2025

This Privacy Policy explains how Centi.ai (“Centi.ai,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you use our URL shortening service, websites, dashboards, APIs, and related features (collectively, the “Services”). By using the Services, you agree to the practices described in this Privacy Policy.

If you do not agree, please do not use the Services.

1) Who We Are

Centi.ai provides tools to create short links, manage branded domains, and view analytics for link performance.

2) Information We Collect

A. Information You Provide

We may collect information you submit directly, such as:

  • Account details: name, email, password (hashed), organization name
  • Billing details: plan selection and payment status (payment processing is handled by third-party providers; we typically do not store full card details)
  • Support messages: inquiries, feedback, and attachments you send us
  • Link content: long URLs, custom aliases, tags, notes, campaign names, UTM parameters you add

B. Information Collected Automatically

When you use the Services, we may collect:

  • Device & browser data: device type, OS, browser, language, time zone
  • Usage data: pages visited, features used, actions taken in the dashboard
  • Log data: timestamps, referring pages, error logs, and performance data
  • IP address and approximate location: derived from IP (e.g., city/country-level)

C. Link Analytics Data

When someone clicks a Centi.ai short link, we may record analytics such as:

  • Timestamp of click
  • Referrer (when available)
  • Device type / OS / browser
  • Approximate geolocation (derived from IP)
  • Unique vs. repeat clicks (using cookies or similar technologies, where permitted)

Note: We are not responsible for the privacy practices of the destination websites you link to.

D. Cookies and Similar Technologies

We use cookies and similar technologies to:

  • Keep you signed in
  • Protect the Services (fraud/abuse prevention)
  • Remember preferences
  • Measure performance and improve features

You can control cookies through your browser settings. Some features may not work properly if cookies are disabled.

3) How We Use Information

We use information to:

  • Provide and operate the Services (create/manage links, redirects, analytics)
  • Authenticate users and secure accounts
  • Process billing and manage subscriptions
  • Respond to support requests and communicate with you
  • Monitor, prevent, and investigate abuse (spam, phishing, malware, policy violations)
  • Improve and develop new features
  • Comply with legal obligations and enforce our terms

4) Legal Bases for Processing (Where Applicable)

If you are in a jurisdiction that requires a legal basis (e.g., EEA/UK), we process personal data based on:

  • Contract: to provide the Services you request
  • Legitimate interests: security, fraud prevention, and improving Services
  • Consent: where required for certain cookies/marketing
  • Legal obligation: compliance with laws and lawful requests

5) How We Share Information

We may share information in limited cases:

  • Service providers: hosting, analytics, customer support tools, email delivery, billing/payment processors
  • Security and abuse prevention: to investigate or block malicious activity
  • Legal compliance: to respond to lawful requests (court orders, subpoenas) or protect rights, safety, and property
  • Business transfers: in a merger, acquisition, financing, or sale of assets (with appropriate safeguards)

We do not sell your personal information.

6) Third-Party Links and Integrations

The Services may contain links to third-party sites or allow integrations. Their privacy practices are governed by their own policies. We recommend reviewing them before providing information.

7) Data Retention

We retain information only as long as needed to:

  • Provide and maintain the Services
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Protect the integrity and security of the platform

Retention periods can vary based on:

  • Account status (active vs. closed)
  • Subscription plan features
  • Security and anti-abuse requirements

You may request deletion as described below.

8) Security

We use reasonable administrative, technical, and organizational measures to protect information, such as:

  • Access controls and least-privilege practices
  • Encryption in transit (HTTPS)
  • Monitoring for suspicious activity

No method of transmission or storage is 100% secure. Please use a strong password and keep your credentials confidential.

9) Your Rights and Choices

Depending on your location, you may have rights such as:

  • Access to your personal information
  • Correction of inaccurate data
  • Deletion of your data
  • Objection or restriction of processing
  • Data portability
  • Withdraw consent (where processing is based on consent)

You can often manage your information in the dashboard. For additional requests, contact us (see “Contact” below).

10) International Data Transfers

Your information may be processed in countries other than your own. Where required, we use appropriate safeguards for international transfers (such as contractual protections).

11) Children’s Privacy

Centi.ai is not intended for children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided information, contact us to request deletion.

12) Anti-Abuse, Safe Browsing, and Enforcement

Because URL shorteners can be abused, we may:

  • Scan or analyze URLs and traffic patterns for spam, phishing, malware, or policy violations
  • Suspend or disable links/accounts involved in abuse
  • Preserve evidence for security investigations and legal compliance

This helps protect users, visitors, and the public.

13) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If changes are material, we will provide notice (e.g., on our website or via email). The “Last Updated” date reflects the latest version.

Your continued use of the Services after changes become effective means you accept the updated policy.

14) Contact Us

If you have questions or requests about this Privacy Policy, contact:

Centi.ai Privacy Team
Email: here